Our client embarking on an ERP upgrade and are looking for a highly skilled Program Manager to lead, represent, and support our team within the combined implementation team.
This is a critical role to ensure the success of our ERP upgrade initiative.

Scope of Engagement:

Objectives:

1. Represent and articulate our vision, expectations, and requirements to the system integrator (SI).
2. Co-own the implementation work plan jointly with the SI, ensuring milestones are achieved.
3. Serve as the first line reviewer of output from the SI to resolve most accuracy and quality issues.
4. Organize our team members to participate in work sessions or collaborate with the SI.
5. Work with process owners to determine the target business processes to be enabled by the ERP.

Responsibilities:

• Clarify and communicate the vision for the ERP implementation, aligned with our strategic goals and business plans.
• Support the SI in defining the timeline and milestones of the ERP implementation to align with or enable our business plans.
• Work with the SI to prioritize and maintain the requirements backlog, ensuring that it is visible, transparent, and well-understood.
• Review and ensure the requirements, user stories, use cases, and acceptance criteria in the Business Requirements Document (BRD), written by the SI, are correct for our context.
• Drive planning and definition of releases/milestones, coordinating with our stakeholders to ensure successful deployment and adoption of the system.
• Act as the primary liaison between our stakeholders (especially process owners, superusers, and change management lead) and the SI team.
• Represent process owners to address the majority of queries from the SI team, bringing in process owners only for critical or complicated decisions.
• Participate in key working sessions such as sprint planning, reviews, retrospectives, and daily stand-ups to help address hurdles.
• Monitor the progress of implementation in conjunction with the SI and drive improvements to ensure smooth execution.

Notes and Assumptions:

We will designate resources for key roles in the combined implementation team, including:

• Process Owners who have the authority to define and the responsibility to maintain business processes consistent with our company policies, strategy, and operations for:
  • Lead to order to cash
  • Procure to pay
  • Record to report
  • Business Performance Management
• Superusers who will learn the ERP deeply, participate in User Acceptance Testing (UAT), and be the core group to teach broader user groups.
• Change Management Lead to plan and drive change management (e.g., SOP development, training, ramp-up coaching, etc.) to broader user groups.

Contract Details:

• Position: Program Manager for ERP Implementation
• Duration: 6-Month Contract
• Location: Singapore
• Start Date: ASAP

How to Apply:
Interested candidates are invited to apply by using the ‘quick apply’ link
Join us in driving this exciting ERP upgrade project to success!